There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a support ticket system. This is the least complicated correspondence medium for different reasons. If no client support staff representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy & paste extensive pieces of information without the need to worry about typos, and in case a certain issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in the exact same location, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, which suggests that if you need to provide info or to follow guidelines, you’ll have to use no less than 2 separate admin dashboards and this number may grow if you wish to manage a handful of domain names. Also, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting is not separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any moment with only several clicks of the mouse, without having to log out of your web hosting account. The ticketing system features a quick-search box, which will help you trace practically any support ticket that you have already opened, if necessary. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific issue before you actually submit a ticket. The ticket response time is no more than 1 hour, so you can get prompt assistance at any time and if our customer service staff advises you to do something inside your account, you can do it instantly without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with the notion that you should be able to manage everything associated with your semi-dedicated server account from a single place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an inquiry or face a problem, you can touch base with our client support team representatives straight away without having to go to a totally different admin interface. You can browse your web files or check a variety of settings within your account whilst opening a new ticket or reading the response to an old one. If you have plenty of tickets and you want to track down a specific one, you can resort to the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in less than 60 minutes irrespective of the essence of your question or issue.