Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your support requests will be attended to within maximum one hour after the support ticket or e–mail is received. If your issue requires additional assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to inform you that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of the Admin Services package, all of the services included there will be completed whenever you prefer.

  • Top quality support service

  • A Top–Quality Client Support Service

  • We’ll be available to you 24–7 to respond to any queries that you may have regarding our Web Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need support tackling server management procedures, you can take a glimpse at our Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting procedures, plus troubleshooting and installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each Linux dedicated servers hosting package is fitted out with our cost–free Web Control Panel, which sports an elaborate knowledge base plus a collection of step–by–step video tutorials. Whenever you require assistance while working with the Web Control Panel, just push the Help or Videos buttons in the upper right corner.